Privacy Policy
This policy explains how Mouj Pharmaceuticals collects, holds and uses information about the people who visit and buy from moujpharma.com. It applies to this website only.
You can reach this policy from our homepage and from the footer of every page.
What information do we collect?
We collect information when you place an order, create an account, subscribe to updates, or contact us through a form.
Depending on what you are doing, you may be asked for your name, email address, delivery address, phone number, and any notes you choose to add to an order.
You are welcome to browse this website without giving us any information at all. We only ask for details when they are needed to complete something you have started.
What do we use it for?
- To process and deliver your order — your name, address and phone number are shared with our courier so your parcel reaches you
- To contact you about an order — confirmations, dispatch updates, and delivery problems
- To answer your questions — when you write to us or call, we use your details to respond
- To improve the website — we look at how people use the site so we can make it work better
- To send occasional updates — only if you have asked for them, and every email includes a way to stop receiving them
We do not sell, rent or trade your personal information to anyone.
Payment information
Cash on Delivery payments are collected by the courier at your door. We do not handle or store your cash payment details.
For online payments, the transaction is handled by our payment provider. Card numbers and banking details are entered on their system, not ours, and we never see or store them.
Who else sees your information?
We share only what is necessary, and only with parties who help us run the business:
- Courier companies — your name, address and phone number, so they can deliver
- Payment providers — to process online payments
- Website and hosting services — who keep this website running
These parties are required to keep your information confidential and use it only for the work we have asked them to do.
We may also disclose information where the law requires it, or where it is needed to protect the rights, property or safety of our customers, our staff or the public.
Cookies
Yes, we use cookies. These are small files placed on your device by your browser.
We use them to keep items in your shopping cart as you move between pages, remember your preferences, and understand how the website is being used so we can improve it.
You can turn cookies off in your browser settings. If you do, parts of the website — including the cart and checkout — may not work properly.
How we protect your information
We use security measures appropriate to the information we hold, including a secure connection (HTTPS) across the website and restricted access to order data within our team.
No method of transmitting information over the internet is completely secure. We take reasonable steps to protect your information, but we cannot guarantee absolute security.
How long we keep it
We keep order records for as long as we need them for business and accounting purposes. Marketing contact details are kept until you unsubscribe.
Your choices
You can ask us to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete your information, where we are not required to keep it
- Stop sending you marketing emails
Write to us using the details below and we will respond.
Children
This website is intended for adults. We do not knowingly collect information from children. Products for infants and children are sold to parents and caregivers, not to children themselves.
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page.
Contact us
If you have any question about this privacy policy or about the information we hold, contact us:
Mouj Pharmaceuticals
Email: [email protected]
Phone: +92 300 0260777